Practice information
Complaints procedure
We want every concern to be heard, investigated fairly and used to improve the care we provide.
Tell us what happened
You can speak to any member of the team or write to our Practice Manager. We acknowledge a written concern promptly and agree how you would like to be contacted.
How we respond
The Practice Manager reviews the records, speaks with the relevant team members and provides a clear response, normally within an agreed timeframe. If more time is needed, you will receive an update.
Independent support
Private dental patients in England can contact the Dental Complaints Service if a concern cannot be resolved locally. Clinical safety concerns may also fall within the remit of the General Dental Council or Care Quality Commission.
No effect on care
Raising a concern should never adversely affect the care or respect a patient receives.